Refund Policy

Last updated: January 2025

Our Commitment to Satisfaction

At BanglaVoice.ai, we strive to provide high-quality text-to-speech services that meet your needs. We understand that sometimes our service may not be the perfect fit for everyone. This refund policy outlines the circumstances under which we offer refunds and the process for requesting one.

Refund Eligibility

Eligible for Refund

✓Technical issues preventing service use that we cannot resolve within 48 hours
✓Service not functioning as advertised on our website
✓Duplicate charges or billing errors
✓Unused credits within 7 days of purchase (first-time customers only)

Not Eligible for Refund

✗Credits that have been partially or fully used
✗Change of mind after using the service
✗Purchases made more than 30 days ago
✗Issues caused by user error or misuse of the platform

How to Request a Refund

1
Contact Support
Email us at refunds@banglavoice.ai with your order details and reason for refund
2
Provide Information
Include your account email, transaction ID, and purchase date
3
Review Process
We'll review your request within 2-3 business days
4
Refund Processing
Approved refunds are processed within 5-7 business days

Refund Processing Time

Review Time

2-3 business days from request submission

Processing Time

5-7 business days after approval

Bank Processing

Additional 3-5 days depending on your bank

Total Time

Up to 15 business days in total

Special Circumstances

Partial Refunds

In cases where only a portion of your purchase is affected by issues, we may offer partial refunds proportional to the unused or affected services.

Account Credits

Instead of a monetary refund, we may offer account credits of equal or greater value that never expire and can be used for future purchases.

Important Terms

•All refund requests must be submitted within 30 days of purchase
•We reserve the right to refuse refunds for accounts that violate our Terms of Service
•Refunds will be issued to the original payment method used for purchase
•Currency conversion fees or bank charges are not covered in refunds

Need Help?

If you have any questions about our refund policy or need assistance with a refund request, please don't hesitate to contact us:

Email Support

refunds@banglavoice.ai

Phone Support

+880 1234-567890

This refund policy is subject to change. Please check this page regularly for updates.